Browse products on forestlyequipments.com, select your model/specs, and complete checkout. You’ll receive an order confirmation email immediately and a shipping confirmation with tracking after dispatch.

No—guest checkout is available. Creating an account lets you view orders and manage saved addresses.

Clear cookies or try another browser; check spam for verification emails; use “Forgot password.” If issues remain, contact support and we’ll help.

We accept major credit/debit cards and secure checkout methods shown at payment. Transactions are encrypted; we don’t store full card numbers.

5–8 business days for order verification, allocation, and carrier booking.

Free shipping in the contiguous U.S. Typical transit is 8–12 business days after dispatch. Times may vary by location and carrier conditions.

For LTL freight, the carrier may call to schedule a delivery window. Please provide a reachable phone number at checkout.

We include free professional unloading for LTL deliveries. If site access is restricted, tell us in advance so we can coordinate.

Orders ship from U.S. partner facilities (allocated by stock and proximity) to meet the timelines above.

We email tracking upon dispatch. Events can take up to 24 hours to appear on the carrier’s site.

It’s typically a carrier delay. Check again after 24 hours or contact us with your order number.

Inspect packaging before signing. Photograph any damage and note it on the delivery receipt. Report concealed damage within 5 business days with photos/videos so we can resolve quickly.

Yes—before dispatch. After dispatch, rerouting may not be possible; where it is, carrier fees may apply.

Before dispatch: we’ll cancel and refund. After dispatch: please complete delivery and initiate a return (see below).

30-day free return from delivery for eligible items in original condition and packaging.

Email Support@forestlyequipments.com with your order number, reason, and photos/videos (if damaged/defective). We’ll issue an RMA and provide a prepaid label or pickup instructions.

Within 5 business days after we receive and inspect the return, to the original payment method (bank timings vary).

Used/installed or modified items; items without original packaging/accessories; consumables/wear parts once used; items containing fuel not drained for transport.

Forestly products carry a 2-year limited warranty against defects in materials and workmanship under normal use.

Email Support@forestlyequipments.com with proof of purchase, description of the issue, and photos/videos. We’ll respond with next steps (parts-in-field, repair, or replacement).

Yes—drain all fuels and allow 24 hours to vent/dry before transport (required by law). Use original packaging, secure to a pallet, and protect with wrap.